{"id":5195,"date":"2025-10-26T18:06:10","date_gmt":"2025-10-26T18:06:10","guid":{"rendered":"https:\/\/waboom.net\/?post_type=docs&p=5195"},"modified":"2025-10-26T18:06:12","modified_gmt":"2025-10-26T18:06:12","password":"","slug":"wa-boom-inbox-overview","status":"publish","type":"docs","link":"https:\/\/waboom.net\/ro\/docs\/wa-boom-inbox-overview\/","title":{"rendered":"Prezentare general\u0103 a c\u0103su\u021bei po\u0219tale WA Boom"},"content":{"rendered":"

Inbox-ul WA Boom este spa\u021biul t\u0103u central de lucru pentru gestionarea conversa\u021biilor clien\u021bilor pe WhatsApp.
Dintr-un ecran unificat, po\u021bi vizualiza chat-urile primite, le po\u021bi atribui membrilor echipei, po\u021bi ad\u0103uga etichete, po\u021bi activa bo\u021bi \u0219i po\u021bi men\u021bine vizibilitate complet\u0103 asupra fiec\u0103rei interac\u021biuni.<\/p>\n\n\n\n

\"\"
<\/figcaption><\/figure>\n\n\n\n

Scopul Inbox-ului<\/h2>\n\n\n\n

Inbox-ul reune\u0219te toate conversa\u021biile WhatsApp \u00eentr-un singur mediu colaborativ.
\u00cei permite echipei tale s\u0103:<\/p>\n\n\n\n

    \n
  • R\u0103spunde\u021bi la mesajele de la numerele de WhatsApp verificate.<\/li>\n\n\n\n
  • Atribui\u021bi sau reatribui\u021bi chat-uri agen\u021bilor \u00een timp real.<\/li>\n\n\n\n
  • Activeaz\u0103 r\u0103spunsurile automate \u0219i robo\u021bii AI.<\/li>\n\n\n\n
  • Organiza\u021bi contactele folosind etichete sau etichete pentru segmentare.<\/li>\n\n\n\n
  • Men\u021bine\u021bi un profil detaliat al contactelor, cu note \u0219i istoric.<\/li>\n<\/ul>\n\n\n\n

    Sec\u021biunile principale ale Inbox-ului<\/h2>\n\n\n\n

    1. Panoul Listei de Chat<\/h3>\n\n\n\n

    Situat \u00een st\u00e2nga, acest panou afi\u0219eaz\u0103 toate conversa\u021biile clasificate ca Toate<\/strong>, Mina<\/strong>, sau Neatribuit<\/strong>.
    Pute\u021bi:<\/p>\n\n\n\n

      \n
    • Filtra\u021bi dup\u0103 etichete sau tag-uri.<\/li>\n\n\n\n
    • C\u0103uta\u021bi o persoan\u0103 de contact sau un num\u0103r de telefon.<\/li>\n\n\n\n
    • Identifica\u021bi rapid chat-urile necitite sau nou atribuite.<\/li>\n<\/ul>\n\n\n\n

      Sfat:<\/strong> Monitoriza\u021bi \u201cNeatribuit\u201d pentru a v\u0103 asigura c\u0103 nicio \u00eentrebare a clientului nu r\u0103m\u00e2ne f\u0103r\u0103 r\u0103spuns.<\/p>\n\n\n\n

      2. Fereastra de conversa\u021bie<\/h3>\n\n\n\n

      Zona central\u0103 afi\u0219eaz\u0103 istoricul complet al conversa\u021biilor cu contactul selectat.
      Pute\u021bi revizui mesajele, trimite r\u0103spunsuri, ata\u0219a fi\u0219iere media \u0219i urm\u0103ri starea livr\u0103rii.<\/p>\n\n\n\n

      C\u00e2nd un contact devine inactiv, este posibil s\u0103 vede\u021bi o notificare precum \u201cNu po\u021bi r\u0103spunde; trebuie s\u0103 r\u0103spund\u0103 pentru a \u00eencepe conversia.\u201d<\/em>
      Acest mesaj \u00eenseamn\u0103 c\u0103 fereastra de r\u0103spuns de 24 de ore pentru WhatsApp Business a expirat. Pentru a relua interac\u021biunea, trimite\u021bi un \u0219ablon de mesaj aprobat.<\/p>\n\n\n\n

      3. Panoul cu informa\u021bii de contact<\/h3>\n\n\n\n

      \u00cen dreapta, ve\u021bi g\u0103si informa\u021bii detaliate despre contactul selectat, inclusiv:<\/p>\n\n\n\n

        \n
      • Nume, Telefon, Email \u0219i Limb\u0103<\/strong><\/li>\n\n\n\n
      • Membru al echipei desemnat<\/strong> scap\u0103 jos<\/li>\n\n\n\n
      • Comutatoarele de activare AI Bot \u0219i Reply Bot<\/strong><\/li>\n\n\n\n
      • Etichete\/Tag-uri<\/strong> pentru a clasifica contactul<\/li>\n\n\n\n
      • Note<\/strong> pentru referin\u021b\u0103 intern\u0103<\/li>\n<\/ul>\n\n\n\n

        Clic Edita\u021bi contactul<\/strong> pentru a actualiza sau corecta orice informa\u021bie.<\/p>\n\n\n\n

        Atribuirea unei conversa\u021bii<\/h2>\n\n\n\n

        Pentru a delega o conversa\u021bie prin chat:<\/p>\n\n\n\n

          \n
        1. Deschide contactul.<\/li>\n\n\n\n
        2. \u00cen Atribui\u021bi un membru al echipei<\/em> sec\u021biune, selecta\u021bi un agent din meniul derulant.<\/li>\n\n\n\n
        3. Clic Salva<\/strong>.<\/li>\n<\/ol>\n\n\n\n

          Agen\u021bii desemna\u021bi vor vedea conversa\u021bia \u00een vizualizarea \u201cAl meu\u201d.<\/p>\n\n\n\n

          Utilizarea robo\u021bilor \u0219i a automatiz\u0103rii<\/h2>\n\n\n\n

          Permite Bot de inteligen\u021b\u0103 artificial\u0103<\/strong> pentru a permite sistemului s\u0103 genereze r\u0103spunsuri inteligente bazate pe context.
          Permite Bot de r\u0103spuns<\/strong> pentru a trimite r\u0103spunsuri predefinite sau confirm\u0103ri rapide.<\/p>\n\n\n\n

          Botii reduc volumul de munc\u0103 \u0219i asigur\u0103 c\u0103 fiecare client prime\u0219te un r\u0103spuns prompt, chiar \u0219i \u00een afara orelor de program.<\/p>\n\n\n\n

          Etichetare \u0219i marcare<\/h2>\n\n\n\n

          Etichetele \u0219i tagurile ajut\u0103 la organizarea contactelor dup\u0103 interes, etap\u0103 sau tipul de campanie.
          De exemplu:<\/p>\n\n\n\n

            \n
          • Clien\u021bi poten\u021biali<\/em><\/li>\n\n\n\n
          • Clien\u021bi activi<\/em><\/li>\n\n\n\n
          • Tichete de asisten\u021b\u0103<\/em><\/li>\n<\/ul>\n\n\n\n

            Pentru a ad\u0103uga etichete, deschide\u021bi profilul de contact, selecta\u021bi sau tasta\u021bi o etichet\u0103 nou\u0103 \u0219i face\u021bi clic pe Actualizare<\/strong>.<\/p>\n\n\n\n

            Note \u0219i colaborare<\/h2>\n\n\n\n

            Sec\u021biunea Note permite membrilor echipei s\u0103 \u00eenregistreze detalii importante f\u0103r\u0103 a le trimite clientului.
            Acest lucru asigur\u0103 o colaborare fluid\u0103 \u00eentre ture \u0219i departamente.<\/p>\n\n\n\n

            Notific\u0103ri comune \u0219i semnifica\u021bia lor<\/h2>\n\n\n\n
              \n
            • Mesajul nu a fost trimis<\/strong> \u2013 Mesajul nu a putut fi livrat deoarece num\u0103rul utilizatorului face parte dintr-un experiment WhatsApp sau sesiunea de 24 de ore s-a \u00eencheiat.<\/li>\n\n\n\n
            • Conversa\u021bie neatribuit\u0103<\/strong> \u2013 Niciun agent nu de\u021bine \u00een prezent acest chat. Atribui\u021bi-l pentru a asigura urm\u0103rirea.<\/li>\n\n\n\n
            • Bot AI activ<\/strong> \u2013 Indic\u0103 faptul c\u0103 automatizarea gestioneaz\u0103 r\u0103spunsul ini\u021bial.<\/li>\n<\/ul>\n\n\n\n

              Cele mai bune practici<\/h2>\n\n\n\n
                \n
              • P\u0103streaz\u0103-\u021bi inbox-ul organizat folosind etichete consecvente.<\/li>\n\n\n\n
              • Revizui\u021bi zilnic chat-urile inactive sau \u00eenchise.<\/li>\n\n\n\n
              • Folose\u0219te \u0219abloane pentru reluarea interac\u021biunii dincolo de intervalul de 24 de ore.<\/li>\n\n\n\n
              • Urm\u0103ri\u021bi periodic performan\u021ba agen\u021bilor \u0219i timpii de r\u0103spuns.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

                The WA Boom Inbox is your central workspace for managing customer conversations on WhatsApp.From one unified screen, you can view incoming chats, assign them to team members, add labels, enable bots, and maintain full visibility into every interaction. Purpose of the Inbox The Inbox brings all WhatsApp conversations into a single, collaborative environment.It allows your…<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[39],"doc_tag":[],"class_list":["post-5195","docs","type-docs","status-publish","hentry","doc_category-installation"],"year_month":"2026-05","word_count":500,"total_views":"12944","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"usman","author_nicename":"usman","author_url":"https:\/\/waboom.net\/ro\/author\/usman\/"},"doc_category_info":[{"term_name":"Installation","term_url":"https:\/\/waboom.net\/ro\/docs-category\/installation\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/waboom.net\/ro\/wp-json\/wp\/v2\/docs\/5195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waboom.net\/ro\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/waboom.net\/ro\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/waboom.net\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/waboom.net\/ro\/wp-json\/wp\/v2\/comments?post=5195"}],"version-history":[{"count":0,"href":"https:\/\/waboom.net\/ro\/wp-json\/wp\/v2\/docs\/5195\/revisions"}],"wp:attachment":[{"href":"https:\/\/waboom.net\/ro\/wp-json\/wp\/v2\/media?parent=5195"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/waboom.net\/ro\/wp-json\/wp\/v2\/doc_category?post=5195"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/waboom.net\/ro\/wp-json\/wp\/v2\/doc_tag?post=5195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}