{"id":5195,"date":"2025-10-26T18:06:10","date_gmt":"2025-10-26T18:06:10","guid":{"rendered":"https:\/\/waboom.net\/?post_type=docs&p=5195"},"modified":"2025-10-26T18:06:12","modified_gmt":"2025-10-26T18:06:12","password":"","slug":"wa-boom-inbox-overview","status":"publish","type":"docs","link":"https:\/\/waboom.net\/tr\/docs\/wa-boom-inbox-overview\/","title":{"rendered":"WA Boom Gelen Kutusu Genel Bak\u0131\u015f\u0131"},"content":{"rendered":"

WA Boom Inbox, WhatsApp'taki m\u00fc\u015fteri g\u00f6r\u00fc\u015fmelerini y\u00f6netmek i\u00e7in merkezi \u00e7al\u0131\u015fma alan\u0131n\u0131zd\u0131r.
Tek bir birle\u015fik ekrandan gelen sohbetleri g\u00f6r\u00fcnt\u00fcleyebilir, bunlar\u0131 ekip \u00fcyelerine atayabilir, etiketler ekleyebilir, botlar\u0131 etkinle\u015ftirebilir ve her etkile\u015fimin tam g\u00f6r\u00fcn\u00fcrl\u00fc\u011f\u00fcn\u00fc sa\u011flayabilirsiniz.<\/p>\n\n\n\n

\"\"
<\/figcaption><\/figure>\n\n\n\n

Gelen Kutusunun Amac\u0131<\/h2>\n\n\n\n

Gelen Kutusu, t\u00fcm WhatsApp konu\u015fmalar\u0131n\u0131 tek bir ortak \u00e7al\u0131\u015fma ortam\u0131nda bir araya getiriyor.
Ekibinizin \u015funlar\u0131 yapmas\u0131na olanak tan\u0131r:<\/p>\n\n\n\n

    \n
  • Do\u011frulanm\u0131\u015f WhatsApp numaralar\u0131ndan gelen mesajlara yan\u0131t verin.<\/li>\n\n\n\n
  • Sohbetleri ger\u00e7ek zamanl\u0131 olarak temsilcilere atay\u0131n veya yeniden atay\u0131n.<\/li>\n\n\n\n
  • Otomatik yan\u0131tlar\u0131 ve AI Botlar\u0131n\u0131 etkinle\u015ftirin.<\/li>\n\n\n\n
  • Segmentasyon i\u00e7in etiketleri veya etiketleri kullanarak ki\u015fileri d\u00fczenleyin.<\/li>\n\n\n\n
  • Notlar ve ge\u00e7mi\u015fle birlikte detayl\u0131 bir ileti\u015fim profili tutun.<\/li>\n<\/ul>\n\n\n\n

    Gelen Kutusunun Ana B\u00f6l\u00fcmleri<\/h2>\n\n\n\n

    1. Sohbet Listesi Paneli<\/h3>\n\n\n\n

    Sol tarafta bulunan bu panel, kategorilere ayr\u0131lm\u0131\u015f t\u00fcm konu\u015fmalar\u0131 g\u00f6sterir. T\u00fcm<\/strong>, Bana ait<\/strong>, veya Atanmam\u0131\u015f<\/strong>.
    Yapabilirsiniz:<\/p>\n\n\n\n

      \n
    • Etiketlere veya etiketlere g\u00f6re filtreleyin.<\/li>\n\n\n\n
    • Bir ki\u015fiyi veya telefon numaras\u0131n\u0131 aray\u0131n.<\/li>\n\n\n\n
    • Okunmam\u0131\u015f veya yeni atanan sohbetleri h\u0131zla belirleyin.<\/li>\n<\/ul>\n\n\n\n

      U\u00e7:<\/strong> Hi\u00e7bir m\u00fc\u015fteri sorusunun cevaps\u0131z kalmamas\u0131n\u0131 sa\u011flamak i\u00e7in "Atanmam\u0131\u015f" b\u00f6l\u00fcm\u00fcn\u00fc takip edin.<\/p>\n\n\n\n

      2. Konu\u015fma Penceresi<\/h3>\n\n\n\n

      Ortadaki alan, se\u00e7ili ki\u015fiyle yap\u0131lan sohbetin t\u00fcm ge\u00e7mi\u015fini g\u00f6r\u00fcnt\u00fcler.
      Mesajlar\u0131 inceleyebilir, yan\u0131t g\u00f6nderebilir, medya ekleyebilir ve teslimat durumunu takip edebilirsiniz.<\/p>\n\n\n\n

      Bir ki\u015fi etkin olmad\u0131\u011f\u0131nda, \u015fu t\u00fcr bir bildirim g\u00f6rebilirsiniz: \u201c"Cevap veremezsiniz; d\u00f6n\u00fc\u015f\u00fcm\u00fc ba\u015flatmak i\u00e7in onlar\u0131n da cevap vermesi gerekir."\u201d<\/em>
      Bu mesaj, 24 saatlik WhatsApp Business yan\u0131t s\u00fcresinin sona erdi\u011fi anlam\u0131na gelir. Tekrar ileti\u015fime ge\u00e7mek i\u00e7in onayl\u0131 bir mesaj \u015fablonu g\u00f6nderin.<\/p>\n\n\n\n

      3. \u0130leti\u015fim Bilgileri Paneli<\/h3>\n\n\n\n

      Sa\u011f tarafta se\u00e7ili ki\u015fi hakk\u0131nda ayr\u0131nt\u0131l\u0131 bilgileri bulacaks\u0131n\u0131z:<\/p>\n\n\n\n

        \n
      • Ad, Telefon, E-posta ve Dil<\/strong><\/li>\n\n\n\n
      • Atanm\u0131\u015f Ekip \u00dcyesi<\/strong> y\u0131k\u0131lmak<\/li>\n\n\n\n
      • AI Bot ve Reply Bot etkinle\u015ftirme anahtarlar\u0131<\/strong><\/li>\n\n\n\n
      • Etiketler\/Etiketler<\/strong> ileti\u015fimi kategorize etmek<\/li>\n\n\n\n
      • Notlar<\/strong> dahili referans i\u00e7in<\/li>\n<\/ul>\n\n\n\n

        T\u0131klamak Ki\u015fiyi D\u00fczenle<\/strong> herhangi bir bilgiyi g\u00fcncellemek veya d\u00fczeltmek.<\/p>\n\n\n\n

        Bir Konu\u015fma Atama<\/h2>\n\n\n\n

        Bir sohbeti devretmek i\u00e7in:<\/p>\n\n\n\n

          \n
        1. \u0130leti\u015fimi a\u00e7\u0131n.<\/li>\n\n\n\n
        2. \u0130\u00e7inde Ekip \u00dcyesi Ata<\/em> b\u00f6l\u00fcm\u00fcnden a\u00e7\u0131l\u0131r men\u00fcden bir temsilci se\u00e7in.<\/li>\n\n\n\n
        3. T\u0131klamak Kaydetmek<\/strong>.<\/li>\n<\/ol>\n\n\n\n

          Atanan temsilciler konu\u015fmay\u0131 "Benim" g\u00f6r\u00fcn\u00fcmlerinde g\u00f6recekler.<\/p>\n\n\n\n

          Botlar\u0131 ve Otomasyonu Kullanma<\/h2>\n\n\n\n

          Olanak vermek AI Bot<\/strong> Sistemin ba\u011flama g\u00f6re ak\u0131ll\u0131 yan\u0131tlar \u00fcretmesini sa\u011flamak.
          Olanak vermek Yan\u0131t Botu<\/strong> \u00f6nceden tan\u0131mlanm\u0131\u015f yan\u0131tlar\u0131 veya h\u0131zl\u0131 onaylar\u0131 g\u00f6ndermek i\u00e7in.<\/p>\n\n\n\n

          Botlar i\u015f y\u00fck\u00fcn\u00fc azalt\u0131r ve her m\u00fc\u015fterinin mesai saatleri d\u0131\u015f\u0131nda bile h\u0131zl\u0131 yan\u0131t almas\u0131n\u0131 sa\u011flar.<\/p>\n\n\n\n

          Etiketleme ve Etiketleme<\/h2>\n\n\n\n

          Etiketler ve etiketler, ki\u015fileri ilgi alan\u0131na, a\u015famaya veya kampanya t\u00fcr\u00fcne g\u00f6re d\u00fczenlemenize yard\u0131mc\u0131 olur.
          \u00d6rne\u011fin:<\/p>\n\n\n\n

            \n
          • Potansiyel m\u00fc\u015fteriler<\/em><\/li>\n\n\n\n
          • Aktif M\u00fc\u015fteriler<\/em><\/li>\n\n\n\n
          • Destek Biletleri<\/em><\/li>\n<\/ul>\n\n\n\n

            Etiket eklemek i\u00e7in ki\u015fi profilini a\u00e7\u0131n, yeni bir etiket se\u00e7in veya yaz\u0131n ve t\u0131klay\u0131n G\u00fcncelleme<\/strong>.<\/p>\n\n\n\n

            Notlar ve \u0130\u015fbirli\u011fi<\/h2>\n\n\n\n

            Notlar b\u00f6l\u00fcm\u00fc, ekip \u00fcyelerinin \u00f6nemli ayr\u0131nt\u0131lar\u0131 m\u00fc\u015fteriye g\u00f6ndermeden kaydetmelerine olanak tan\u0131r.
            Bu sayede vardiyalar ve departmanlar aras\u0131nda sorunsuz bir i\u015f birli\u011fi sa\u011flan\u0131yor.<\/p>\n\n\n\n

            Yayg\u0131n Bildirimler ve Anlamlar\u0131<\/h2>\n\n\n\n
              \n
            • Mesaj g\u00f6nderilemedi<\/strong> \u2013 Kullan\u0131c\u0131n\u0131n numaras\u0131n\u0131n bir WhatsApp deneyinin par\u00e7as\u0131 olmas\u0131 veya 24 saatlik oturumun sona ermesi nedeniyle mesaj iletilemedi.<\/li>\n\n\n\n
            • Atanmam\u0131\u015f konu\u015fma<\/strong> \u2013 \u015eu anda bu sohbetin sahibi herhangi bir temsilci de\u011fil. Takip s\u00fcrecini garantilemek i\u00e7in atay\u0131n.<\/li>\n\n\n\n
            • AI Bot aktif<\/strong> \u2013 Otomasyonun ilk yan\u0131t\u0131 i\u015fledi\u011fini g\u00f6sterir.<\/li>\n<\/ul>\n\n\n\n

              En \u0130yi Uygulamalar<\/h2>\n\n\n\n
                \n
              • Tutarl\u0131 etiketler kullanarak gelen kutunuzu d\u00fczenli tutun.<\/li>\n\n\n\n
              • Etkin olmayan veya kapal\u0131 sohbetleri g\u00fcnl\u00fck olarak inceleyin.<\/li>\n\n\n\n
              • 24 saatlik pencerenin \u00f6tesinde yeniden etkile\u015fim i\u00e7in \u015fablonlar\u0131 kullan\u0131n.<\/li>\n\n\n\n
              • Temsilci performans\u0131n\u0131 ve yan\u0131t s\u00fcrelerini d\u00fczenli olarak takip edin.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

                The WA Boom Inbox is your central workspace for managing customer conversations on WhatsApp.From one unified screen, you can view incoming chats, assign them to team members, add labels, enable bots, and maintain full visibility into every interaction. Purpose of the Inbox The Inbox brings all WhatsApp conversations into a single, collaborative environment.It allows your…<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[39],"doc_tag":[],"class_list":["post-5195","docs","type-docs","status-publish","hentry","doc_category-installation"],"year_month":"2026-05","word_count":500,"total_views":"12890","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Osman","author_nicename":"usman","author_url":"https:\/\/waboom.net\/tr\/author\/usman\/"},"doc_category_info":[{"term_name":"Installation","term_url":"https:\/\/waboom.net\/tr\/docs-category\/installation\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/waboom.net\/tr\/wp-json\/wp\/v2\/docs\/5195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waboom.net\/tr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/waboom.net\/tr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/waboom.net\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/waboom.net\/tr\/wp-json\/wp\/v2\/comments?post=5195"}],"version-history":[{"count":0,"href":"https:\/\/waboom.net\/tr\/wp-json\/wp\/v2\/docs\/5195\/revisions"}],"wp:attachment":[{"href":"https:\/\/waboom.net\/tr\/wp-json\/wp\/v2\/media?parent=5195"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/waboom.net\/tr\/wp-json\/wp\/v2\/doc_category?post=5195"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/waboom.net\/tr\/wp-json\/wp\/v2\/doc_tag?post=5195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}