{"id":5195,"date":"2025-10-26T18:06:10","date_gmt":"2025-10-26T18:06:10","guid":{"rendered":"https:\/\/waboom.net\/?post_type=docs&p=5195"},"modified":"2025-10-26T18:06:12","modified_gmt":"2025-10-26T18:06:12","password":"","slug":"wa-boom-inbox-overview","status":"publish","type":"docs","link":"https:\/\/waboom.net\/vi\/docs\/wa-boom-inbox-overview\/","title":{"rendered":"T\u1ed5ng quan v\u1ec1 WA Boom Inbox"},"content":{"rendered":"

WA Boom Inbox l\u00e0 kh\u00f4ng gian l\u00e0m vi\u1ec7c trung t\u00e2m \u0111\u1ec3 qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean WhatsApp.
T\u1eeb m\u1ed9t m\u00e0n h\u00ecnh th\u1ed1ng nh\u1ea5t, b\u1ea1n c\u00f3 th\u1ec3 xem c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ebfn, ch\u1ec9 \u0111\u1ecbnh ch\u00fang cho c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, th\u00eam nh\u00e3n, b\u1eadt bot v\u00e0 duy tr\u00ec kh\u1ea3 n\u0103ng hi\u1ec3n th\u1ecb \u0111\u1ea7y \u0111\u1ee7 trong m\u1ecdi t\u01b0\u01a1ng t\u00e1c.<\/p>\n\n\n\n

\"\"
<\/figcaption><\/figure>\n\n\n\n

M\u1ee5c \u0111\u00edch c\u1ee7a H\u1ed9p th\u01b0 \u0111\u1ebfn<\/h2>\n\n\n\n

H\u1ed9p th\u01b0 \u0111\u1ebfn t\u1eadp h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u00ean WhatsApp v\u00e0o m\u1ed9t m\u00f4i tr\u01b0\u1eddng c\u1ed9ng t\u00e1c duy nh\u1ea5t.
N\u00f3 cho ph\u00e9p nh\u00f3m c\u1ee7a b\u1ea1n:<\/p>\n\n\n\n

    \n
  • Tr\u1ea3 l\u1eddi tin nh\u1eafn t\u1eeb c\u00e1c s\u1ed1 WhatsApp \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c minh.<\/li>\n\n\n\n
  • Ch\u1ec9 \u0111\u1ecbnh ho\u1eb7c ch\u1ec9 \u0111\u1ecbnh l\u1ea1i cu\u1ed9c tr\u00f2 chuy\u1ec7n cho c\u00e1c nh\u00e2n vi\u00ean theo th\u1eddi gian th\u1ef1c.<\/li>\n\n\n\n
  • K\u00edch ho\u1ea1t tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng v\u00e0 AI Bot.<\/li>\n\n\n\n
  • S\u1eafp x\u1ebfp danh b\u1ea1 b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng th\u1ebb ho\u1eb7c nh\u00e3n \u0111\u1ec3 ph\u00e2n kh\u00fac.<\/li>\n\n\n\n
  • Duy tr\u00ec h\u1ed3 s\u01a1 li\u00ean l\u1ea1c chi ti\u1ebft v\u1edbi ghi ch\u00fa v\u00e0 l\u1ecbch s\u1eed.<\/li>\n<\/ul>\n\n\n\n

    C\u00e1c ph\u1ea7n ch\u00ednh c\u1ee7a H\u1ed9p th\u01b0 \u0111\u1ebfn<\/h2>\n\n\n\n

    1. B\u1ea3ng danh s\u00e1ch tr\u00f2 chuy\u1ec7n<\/h3>\n\n\n\n

    N\u1eb1m \u1edf b\u00ean tr\u00e1i, b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n n\u00e0y hi\u1ec3n th\u1ecb t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i l\u00e0 T\u1ea5t c\u1ea3<\/strong>, C\u1ee7a t\u00f4i<\/strong>, ho\u1eb7c Ch\u01b0a \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng<\/strong>.
    B\u1ea1n c\u00f3 th\u1ec3:<\/p>\n\n\n\n

      \n
    • L\u1ecdc theo nh\u00e3n ho\u1eb7c th\u1ebb.<\/li>\n\n\n\n
    • T\u00ecm ki\u1ebfm s\u1ed1 li\u00ean l\u1ea1c ho\u1eb7c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i.<\/li>\n\n\n\n
    • Nhanh ch\u00f3ng x\u00e1c \u0111\u1ecbnh c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n ch\u01b0a \u0111\u1ecdc ho\u1eb7c m\u1edbi \u0111\u01b0\u1ee3c g\u00e1n.<\/li>\n<\/ul>\n\n\n\n

      M\u1eb9o:<\/strong> Theo d\u00f5i m\u1ee5c \u201cCh\u01b0a ph\u00e2n c\u00f4ng\u201d \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00f4ng c\u00f3 th\u1eafc m\u1eafc n\u00e0o c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p.<\/p>\n\n\n\n

      2. C\u1eeda s\u1ed5 h\u1ed9i tho\u1ea1i<\/h3>\n\n\n\n

      Khu v\u1ef1c trung t\u00e2m hi\u1ec3n th\u1ecb to\u00e0n b\u1ed9 l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n v\u1edbi m\u1ed9t li\u00ean h\u1ec7 \u0111\u00e3 ch\u1ecdn.
      B\u1ea1n c\u00f3 th\u1ec3 xem l\u1ea1i tin nh\u1eafn, g\u1eedi ph\u1ea3n h\u1ed3i, \u0111\u00ednh k\u00e8m ph\u01b0\u01a1ng ti\u1ec7n v\u00e0 theo d\u00f5i tr\u1ea1ng th\u00e1i g\u1eedi.<\/p>\n\n\n\n

      Khi m\u1ed9t li\u00ean h\u1ec7 kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng, b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y th\u00f4ng b\u00e1o nh\u01b0 sau \u201cB\u1ea1n kh\u00f4ng th\u1ec3 tr\u1ea3 l\u1eddi; h\u1ecd c\u1ea7n ph\u1ea3i tr\u1ea3 l\u1eddi l\u1ea1i \u0111\u1ec3 b\u1eaft \u0111\u1ea7u chuy\u1ec3n \u0111\u1ed5i.\u201d<\/em>
      Th\u00f4ng b\u00e1o n\u00e0y c\u00f3 ngh\u0129a l\u00e0 th\u1eddi h\u1ea1n tr\u1ea3 l\u1eddi 24 gi\u1edd c\u1ee7a WhatsApp Business \u0111\u00e3 h\u1ebft. \u0110\u1ec3 t\u01b0\u01a1ng t\u00e1c l\u1ea1i, h\u00e3y g\u1eedi m\u1eabu tin nh\u1eafn \u0111\u00e3 \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t.<\/p>\n\n\n\n

      3. B\u1ea3ng th\u00f4ng tin li\u00ean h\u1ec7<\/h3>\n\n\n\n

      \u1ede b\u00ean ph\u1ea3i, b\u1ea1n s\u1ebd t\u00ecm th\u1ea5y th\u00f4ng tin chi ti\u1ebft v\u1ec1 li\u00ean h\u1ec7 \u0111\u00e3 ch\u1ecdn, bao g\u1ed3m:<\/p>\n\n\n\n

        \n
      • T\u00ean, S\u1ed1 \u0111i\u1ec7n tho\u1ea1i, Email v\u00e0 Ng\u00f4n ng\u1eef<\/strong><\/li>\n\n\n\n
      • Th\u00e0nh vi\u00ean nh\u00f3m \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh<\/strong> th\u1ea3 xu\u1ed1ng<\/li>\n\n\n\n
      • B\u1eadt c\u00f4ng t\u1eafc AI Bot v\u00e0 Reply Bot<\/strong><\/li>\n\n\n\n
      • Nh\u00e3n\/Th\u1ebb<\/strong> \u0111\u1ec3 ph\u00e2n lo\u1ea1i li\u00ean h\u1ec7<\/li>\n\n\n\n
      • Ghi ch\u00fa<\/strong> \u0111\u1ec3 tham kh\u1ea3o n\u1ed9i b\u1ed9<\/li>\n<\/ul>\n\n\n\n

        Nh\u1ea5p chu\u1ed9t Ch\u1ec9nh s\u1eeda li\u00ean h\u1ec7<\/strong> \u0111\u1ec3 c\u1eadp nh\u1eadt ho\u1eb7c s\u1eeda b\u1ea5t k\u1ef3 th\u00f4ng tin n\u00e0o.<\/p>\n\n\n\n

        Ch\u1ec9 \u0111\u1ecbnh m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/h2>\n\n\n\n

        \u0110\u1ec3 \u1ee7y quy\u1ec1n tr\u00f2 chuy\u1ec7n:<\/p>\n\n\n\n

          \n
        1. M\u1edf danh b\u1ea1.<\/li>\n\n\n\n
        2. Trong Ch\u1ec9 \u0111\u1ecbnh th\u00e0nh vi\u00ean nh\u00f3m<\/em> ph\u1ea7n, ch\u1ecdn m\u1ed9t t\u00e1c nh\u00e2n t\u1eeb danh s\u00e1ch th\u1ea3 xu\u1ed1ng.<\/li>\n\n\n\n
        3. Nh\u1ea5p chu\u1ed9t C\u1ee9u<\/strong>.<\/li>\n<\/ol>\n\n\n\n

          C\u00e1c t\u00e1c nh\u00e2n \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh s\u1ebd th\u1ea5y cu\u1ed9c tr\u00f2 chuy\u1ec7n trong ch\u1ebf \u0111\u1ed9 xem "C\u1ee7a t\u00f4i" c\u1ee7a h\u1ecd.<\/p>\n\n\n\n

          S\u1eed d\u1ee5ng Bot v\u00e0 T\u1ef1 \u0111\u1ed9ng h\u00f3a<\/h2>\n\n\n\n

          Cho ph\u00e9p Bot AI<\/strong> \u0111\u1ec3 h\u1ec7 th\u1ed1ng t\u1ea1o ra c\u00e1c ph\u1ea3n h\u1ed3i th\u00f4ng minh d\u1ef1a tr\u00ean ng\u1eef c\u1ea3nh.
          Cho ph\u00e9p Tr\u1ea3 l\u1eddi Bot<\/strong> \u0111\u1ec3 g\u1eedi ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc ho\u1eb7c x\u00e1c nh\u1eadn nhanh.<\/p>\n\n\n\n

          Bot gi\u00fap gi\u1ea3m kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ecdi kh\u00e1ch h\u00e0ng \u0111\u1ec1u nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng, ngay c\u1ea3 ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n

          Nh\u00e3n v\u00e0 g\u1eafn th\u1ebb<\/h2>\n\n\n\n

          Nh\u00e3n v\u00e0 th\u1ebb gi\u00fap s\u1eafp x\u1ebfp danh b\u1ea1 theo s\u1edf th\u00edch, giai \u0111o\u1ea1n ho\u1eb7c lo\u1ea1i chi\u1ebfn d\u1ecbch.
          V\u00ed d\u1ee5:<\/p>\n\n\n\n

            \n
          • Ch\u00ec<\/em><\/li>\n\n\n\n
          • Kh\u00e1ch h\u00e0ng \u0111ang ho\u1ea1t \u0111\u1ed9ng<\/em><\/li>\n\n\n\n
          • V\u00e9 h\u1ed7 tr\u1ee3<\/em><\/li>\n<\/ul>\n\n\n\n

            \u0110\u1ec3 th\u00eam nh\u00e3n, h\u00e3y m\u1edf h\u1ed3 s\u01a1 li\u00ean h\u1ec7, ch\u1ecdn ho\u1eb7c nh\u1eadp nh\u00e3n m\u1edbi v\u00e0 nh\u1ea5p v\u00e0o C\u1eadp nh\u1eadt<\/strong>.<\/p>\n\n\n\n

            Ghi ch\u00fa v\u00e0 c\u1ed9ng t\u00e1c<\/h2>\n\n\n\n

            Ph\u1ea7n Ghi ch\u00fa cho ph\u00e9p c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m ghi l\u1ea1i c\u00e1c th\u00f4ng tin quan tr\u1ecdng m\u00e0 kh\u00f4ng c\u1ea7n g\u1eedi cho kh\u00e1ch h\u00e0ng.
            \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u1ee3p t\u00e1c su\u00f4n s\u1ebb gi\u1eefa c\u00e1c ca l\u00e0m vi\u1ec7c v\u00e0 ph\u00f2ng ban.<\/p>\n\n\n\n

            C\u00e1c th\u00f4ng b\u00e1o ph\u1ed5 bi\u1ebfn v\u00e0 \u00fd ngh\u0129a c\u1ee7a ch\u00fang<\/h2>\n\n\n\n
              \n
            • Kh\u00f4ng g\u1eedi \u0111\u01b0\u1ee3c tin nh\u1eafn<\/strong> \u2013 Kh\u00f4ng th\u1ec3 g\u1eedi tin nh\u1eafn v\u00ec s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111ang tham gia th\u1eed nghi\u1ec7m WhatsApp ho\u1eb7c phi\u00ean l\u00e0m vi\u1ec7c 24 gi\u1edd \u0111\u00e3 k\u1ebft th\u00fac.<\/li>\n\n\n\n
            • Cu\u1ed9c tr\u00f2 chuy\u1ec7n ch\u01b0a \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh<\/strong> \u2013 Hi\u1ec7n t\u1ea1i kh\u00f4ng c\u00f3 \u0111\u1ea1i l\u00fd n\u00e0o s\u1edf h\u1eefu cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u00e0y. H\u00e3y ch\u1ec9 \u0111\u1ecbnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c theo d\u00f5i.<\/li>\n\n\n\n
            • AI Bot \u0111ang ho\u1ea1t \u0111\u1ed9ng<\/strong> \u2013 Ch\u1ec9 ra r\u1eb1ng t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111ang x\u1eed l\u00fd ph\u1ea3n h\u1ed3i ban \u0111\u1ea7u.<\/li>\n<\/ul>\n\n\n\n

              Th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t<\/h2>\n\n\n\n
                \n
              • Gi\u1eef h\u1ed9p th\u01b0 \u0111\u1ebfn c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c ng\u0103n n\u1eafp b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng nh\u00e3n nh\u1ea5t qu\u00e1n.<\/li>\n\n\n\n
              • Ki\u1ec3m tra c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c \u0111\u00e3 \u0111\u00f3ng h\u00e0ng ng\u00e0y.<\/li>\n\n\n\n
              • S\u1eed d\u1ee5ng m\u1eabu \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c l\u1ea1i sau khung th\u1eddi gian 24 gi\u1edd.<\/li>\n\n\n\n
              • Theo d\u00f5i hi\u1ec7u su\u1ea5t v\u00e0 th\u1eddi gian ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean th\u01b0\u1eddng xuy\u00ean.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

                The WA Boom Inbox is your central workspace for managing customer conversations on WhatsApp.From one unified screen, you can view incoming chats, assign them to team members, add labels, enable bots, and maintain full visibility into every interaction. Purpose of the Inbox The Inbox brings all WhatsApp conversations into a single, collaborative environment.It allows your…<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[39],"doc_tag":[],"class_list":["post-5195","docs","type-docs","status-publish","hentry","doc_category-installation"],"year_month":"2026-05","word_count":500,"total_views":"12951","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ng\u01b0\u1eddi M\u1ef9","author_nicename":"usman","author_url":"https:\/\/waboom.net\/vi\/author\/usman\/"},"doc_category_info":[{"term_name":"Installation","term_url":"https:\/\/waboom.net\/vi\/docs-category\/installation\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/docs\/5195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/comments?post=5195"}],"version-history":[{"count":0,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/docs\/5195\/revisions"}],"wp:attachment":[{"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/media?parent=5195"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/doc_category?post=5195"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/doc_tag?post=5195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}