{"id":5212,"date":"2025-10-27T12:24:30","date_gmt":"2025-10-27T12:24:30","guid":{"rendered":"https:\/\/waboom.net\/?post_type=docs&p=5212"},"modified":"2025-10-27T12:24:32","modified_gmt":"2025-10-27T12:24:32","password":"","slug":"creating-and-managing-bot-replies-in-wa-boom","status":"publish","type":"docs","link":"https:\/\/waboom.net\/vi\/docs\/creating-and-managing-bot-replies-in-wa-boom\/","title":{"rendered":"T\u1ea1o v\u00e0 qu\u1ea3n l\u00fd ph\u1ea3n h\u1ed3i c\u1ee7a Bot trong WA Boom"},"content":{"rendered":"
\"\"
<\/figcaption><\/figure>\n\n\n\n

C\u00e1c Tr\u1ea3 l\u1eddi c\u1ee7a Bot<\/strong> T\u00ednh n\u0103ng trong WA Boom cho ph\u00e9p b\u1ea1n t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean WhatsApp b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc.
B\u1ea1n c\u00f3 th\u1ec3 c\u1ea5u h\u00ecnh bot \u0111\u1ec3 ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c v\u1edbi c\u00e1c t\u1eeb kh\u00f3a, m\u1eabu tin nh\u1eafn ho\u1eb7c m\u1eabu c\u1ee5 th\u1ec3, \u0111\u1ea3m b\u1ea3o ph\u1ea3n h\u1ed3i nhanh h\u01a1n v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n.<\/p>\n\n\n\n

\n\n\n\n

T\u1ed5ng quan<\/h2>\n\n\n\n

V\u1edbi Tr\u1ea3 l\u1eddi c\u1ee7a Bot<\/strong>, b\u1ea1n c\u00f3 th\u1ec3:<\/p>\n\n\n\n

    \n
  • T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c ph\u1ea3n h\u1ed3i v\u00e0 c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p l\u1eb7p l\u1ea1i.<\/li>\n\n\n\n
  • Ch\u00e0o \u0111\u00f3n ng\u01b0\u1eddi d\u00f9ng m\u1edbi b\u1eb1ng tin nh\u1eafn ch\u00e0o m\u1eebng \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a.<\/li>\n\n\n\n
  • Chia s\u1ebb th\u00f4ng tin chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m, li\u00ean k\u1ebft ho\u1eb7c th\u00f4ng tin li\u00ean h\u1ec7 ngay l\u1eadp t\u1ee9c.<\/li>\n\n\n\n
  • Chuy\u1ec3n cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ebfn nh\u00e2n vi\u00ean tr\u1ef1c ti\u1ebfp khi c\u1ea7n.<\/li>\n\n\n\n
  • Duy tr\u00ec s\u1ef1 t\u01b0\u01a1ng t\u00e1c ngay c\u1ea3 ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c.<\/li>\n<\/ul>\n\n\n\n

    WA Boom h\u1ed7 tr\u1ee3 nhi\u1ec1u lo\u1ea1i bot \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c nhu c\u1ea7u t\u1ef1 \u0111\u1ed9ng h\u00f3a kh\u00e1c nhau, t\u1eeb tr\u1ea3 l\u1eddi v\u0103n b\u1ea3n \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn ph\u1ea3n h\u1ed3i t\u01b0\u01a1ng t\u00e1c n\u00e2ng cao.<\/p>\n\n\n\n

    \n\n\n\n

    C\u00e1c lo\u1ea1i tr\u1ea3 l\u1eddi c\u1ee7a Bot<\/h2>\n\n\n\n

    T\u1eeb T\u1ea1o Bot m\u1edbi<\/strong> trong menu th\u1ea3 xu\u1ed1ng, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t trong b\u1ed1n lo\u1ea1i bot:<\/p>\n\n\n\n

      \n
    1. Tr\u1ea3 l\u1eddi Bot \u0111\u01a1n gi\u1ea3n<\/strong>
      G\u1eedi tin nh\u1eafn v\u0103n b\u1ea3n thu\u1ea7n t\u00fay ho\u1eb7c tin nh\u1eafn \u0111\u1ed9ng khi ph\u00e1t hi\u1ec7n m\u1ed9t t\u1eeb kh\u00f3a ho\u1eb7c c\u1ee5m t\u1eeb c\u1ee5 th\u1ec3. L\u00fd t\u01b0\u1edfng cho l\u1eddi ch\u00e0o ho\u1eb7c th\u00f4ng tin c\u01a1 b\u1ea3n.<\/li>\n\n\n\n
    2. Tr\u1ea3 l\u1eddi c\u1ee7a Bot ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng<\/strong>
      Bao g\u1ed3m c\u00e1c t\u1ec7p \u0111\u00ednh k\u00e8m ph\u01b0\u01a1ng ti\u1ec7n nh\u01b0 h\u00ecnh \u1ea3nh, video ho\u1eb7c t\u00e0i li\u1ec7u ngo\u00e0i v\u0103n b\u1ea3n. Ho\u00e0n h\u1ea3o cho danh m\u1ee5c, h\u00ecnh \u1ea3nh s\u1ea3n ph\u1ea9m ho\u1eb7c h\u01b0\u1edbng d\u1eabn.<\/li>\n\n\n\n
    3. Tr\u1ea3 l\u1eddi Bot t\u01b0\u01a1ng t\u00e1c n\u00e2ng cao<\/strong>
      Cho ph\u00e9p c\u00e1c lu\u1ed3ng t\u1ef1 \u0111\u1ed9ng h\u00f3a n\u00e2ng cao v\u1edbi c\u00e1c n\u00fat t\u01b0\u01a1ng t\u00e1c, tr\u1ea3 l\u1eddi nhanh ho\u1eb7c menu danh s\u00e1ch. H\u1eefu \u00edch cho c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00f3 h\u01b0\u1edbng d\u1eabn v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng s\u1ea3n ph\u1ea9m.<\/li>\n\n\n\n
    4. M\u1eabu tr\u1ea3 l\u1eddi c\u1ee7a Bot<\/strong>
      S\u1eed d\u1ee5ng c\u00e1c m\u1eabu WhatsApp Business \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t \u0111\u1ec3 ph\u1ea3n h\u1ed3i tu\u00e2n th\u1ee7, bao g\u1ed3m c\u1ea3 ph\u1ea7n gi\u1eef ch\u1ed7 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a. Ph\u00f9 h\u1ee3p nh\u1ea5t cho vi\u1ec7c t\u01b0\u01a1ng t\u00e1c l\u1ea1i ho\u1eb7c x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng.<\/li>\n<\/ol>\n\n\n\n
      \n\n\n\n

      T\u1ea1o ph\u1ea3n h\u1ed3i Bot m\u1edbi<\/h2>\n\n\n\n
        \n
      1. Nh\u1ea5p chu\u1ed9t T\u1ea1o Bot m\u1edbi<\/strong> v\u00e0 ch\u1ecdn lo\u1ea1i bot.<\/li>\n\n\n\n
      2. Nh\u1eadp m\u1ed9t T\u00ean Bot<\/strong> \u0111\u1ec3 d\u1ec5 d\u00e0ng nh\u1eadn d\u1ea1ng n\u00f3 (v\u00ed d\u1ee5, Kh\u00e1m ph\u00e1_S\u1ea3n ph\u1ea9m<\/em> ho\u1eb7c H\u1ed7 tr\u1ee3_Ch\u00e0o m\u1eebng<\/em>).<\/li>\n\n\n\n
      3. D\u01b0\u1edbi Tr\u1ea3 l\u1eddi tin nh\u1eafn<\/strong>, so\u1ea1n c\u00e2u tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng c\u1ee7a b\u1ea1n.\n
          \n
        • B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c bi\u1ebfn \u0111\u1ed9ng \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a tin nh\u1eafn:
          {t\u00ean}<\/code>, {h\u1ecd}<\/code>, {t\u00ean_\u0111\u1ea7y_\u0111\u1ee7}<\/code>, {s\u1ed1_\u0111i\u1ec7n_tho\u1ea1i}<\/code>, {e-mail}<\/code>, {qu\u1ed1c gia}<\/code>, {m\u00e3_ng\u00f4n_ng\u1eef}<\/code><\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Ch\u1ecdn Lo\u1ea1i k\u00edch ho\u1ea1t<\/strong>:\n
            \n
          • B\u1eaft \u0111\u1ea7u v\u1edbi<\/em> \u2013 K\u00edch ho\u1ea1t khi tin nh\u1eafn b\u1eaft \u0111\u1ea7u b\u1eb1ng t\u1eeb kh\u00f3a \u0111\u00e3 ch\u1ecdn.<\/li>\n\n\n\n
          • K\u1ebft th\u00fac b\u1eb1ng<\/em> \u2013 K\u00edch ho\u1ea1t khi tin nh\u1eafn k\u1ebft th\u00fac b\u1eb1ng m\u1ed9t t\u1eeb kh\u00f3a.<\/li>\n\n\n\n
          • Ch\u1ee9a<\/em> \u2013 K\u00edch ho\u1ea1t n\u1ebfu t\u1eeb kh\u00f3a xu\u1ea5t hi\u1ec7n \u1edf b\u1ea5t k\u1ef3 \u0111\u00e2u trong tin nh\u1eafn.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • X\u00e1c \u0111\u1ecbnh Tr\u1ea3 l\u1eddi K\u00edch ho\u1ea1t Ch\u1ee7 \u0111\u1ec1<\/strong>, bao g\u1ed3m m\u1ed9t ho\u1eb7c nhi\u1ec1u t\u1eeb kh\u00f3a \u0111\u01b0\u1ee3c ph\u00e2n t\u00e1ch b\u1eb1ng d\u1ea5u ph\u1ea9y.
            V\u00ed d\u1ee5: gi\u00e1, danh m\u1ee5c, danh s\u00e1ch s\u1ea3n ph\u1ea9m<\/code>.<\/li>\n\n\n\n
          • \u0110\u1eb7t Tr\u1ea1ng th\u00e1i<\/strong> \u0111\u1ec3 k\u00edch ho\u1ea1t bot.<\/li>\n\n\n\n
          • (T\u00f9y ch\u1ecdn) K\u00edch ho\u1ea1t X\u00e1c th\u1ef1c ph\u1ea3n h\u1ed3i c\u1ee7a Bot b\u1eb1ng c\u00e1ch g\u1eedi tin nh\u1eafn th\u1eed nghi\u1ec7m<\/strong> \u0111\u1ec3 ki\u1ec3m tra tr\u01b0\u1edbc khi k\u00edch ho\u1ea1t.<\/li>\n\n\n\n
          • Nh\u1ea5p chu\u1ed9t C\u1ee9u<\/strong> \u0111\u1ec3 \u0111\u0103ng ph\u1ea3n h\u1ed3i c\u1ee7a bot.<\/li>\n<\/ol>\n\n\n\n
            \n\n\n\n

            Ch\u1ec9nh s\u1eeda ho\u1eb7c qu\u1ea3n l\u00fd c\u00e1c bot hi\u1ec7n c\u00f3<\/h2>\n\n\n\n

            B\u1ea3ng \u0111i\u1ec1u khi\u1ec3n Tr\u1ea3 l\u1eddi c\u1ee7a Bot hi\u1ec3n th\u1ecb:<\/p>\n\n\n\n

              \n
            • T\u00ean<\/strong> \u2013 T\u00ean duy nh\u1ea5t c\u1ee7a m\u1ed7i ph\u1ea3n h\u1ed3i c\u1ee7a bot.<\/li>\n\n\n\n
            • Lo\u1ea1i Bot<\/strong> \u2013 Danh m\u1ee5c bot \u0111\u01b0\u1ee3c ch\u1ecdn (\u0110\u01a1n gi\u1ea3n, Ph\u01b0\u01a1ng ti\u1ec7n, v.v.).<\/li>\n\n\n\n
            • Lo\u1ea1i k\u00edch ho\u1ea1t<\/strong> \u2013 Ch\u1ec9 ra c\u00e1ch bot x\u00e1c \u0111\u1ecbnh c\u00e1c tin nh\u1eafn ph\u00f9 h\u1ee3p.<\/li>\n\n\n\n
            • Ch\u1ee7 \u0111\u1ec1 k\u00edch ho\u1ea1t<\/strong> \u2013 C\u00e1c t\u1eeb kh\u00f3a c\u1ee5 th\u1ec3 k\u00edch ho\u1ea1t ph\u1ea3n h\u1ed3i.<\/li>\n\n\n\n
            • Tr\u1ea1ng th\u00e1i<\/strong> \u2013 Ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c Kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng.<\/li>\n\n\n\n
            • \u0110\u01b0\u1ee3c t\u1ea1o ra t\u1ea1i<\/strong> \u2013 Ng\u00e0y v\u00e0 gi\u1edd t\u1ea1o bot.<\/li>\n<\/ul>\n\n\n\n

              \u0110\u1ec3 s\u1eeda \u0111\u1ed5i ho\u1eb7c x\u00f3a bot:<\/p>\n\n\n\n

                \n
              • Nh\u1ea5p chu\u1ed9t Bi\u00ean t\u1eadp<\/strong> \u0111\u1ec3 c\u1eadp nh\u1eadt v\u0103n b\u1ea3n tr\u1ea3 l\u1eddi, k\u00edch ho\u1ea1t ho\u1eb7c ph\u01b0\u01a1ng ti\u1ec7n.<\/li>\n\n\n\n
              • Nh\u1ea5p chu\u1ed9t X\u00f3a b\u1ecf<\/strong> \u0111\u1ec3 x\u00f3a v\u0129nh vi\u1ec5n bot kh\u1ecfi h\u1ec7 th\u1ed1ng c\u1ee7a b\u1ea1n.<\/li>\n<\/ul>\n\n\n\n
                \n\n\n\n

                Ki\u1ec3m tra Bot c\u1ee7a b\u1ea1n<\/h2>\n\n\n\n

                Sau khi t\u1ea1o, h\u00e3y g\u1eedi tin nh\u1eafn WhatsApp b\u1eb1ng m\u1ed9t trong nh\u1eefng t\u1eeb kh\u00f3a k\u00edch ho\u1ea1t c\u1ee7a b\u1ea1n.
                N\u1ebfu \u0111\u01b0\u1ee3c c\u1ea5u h\u00ecnh \u0111\u00fang, bot s\u1ebd t\u1ef1 \u0111\u1ed9ng ph\u1ea3n h\u1ed3i d\u1ef1a tr\u00ean tin nh\u1eafn tr\u1ea3 l\u1eddi v\u00e0 c\u00e1c bi\u1ebfn \u0111\u1ed9ng c\u1ee7a b\u1ea1n.
                \u0110\u1ed1i v\u1edbi lu\u1ed3ng nhi\u1ec1u b\u01b0\u1edbc, h\u00e3y x\u00e1c nh\u1eadn r\u1eb1ng tin nh\u1eafn tr\u1ea3 l\u1eddi c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c li\u00ean k\u1ebft v\u1edbi c\u00e1c bi\u1ebfn v\u00e0 tr\u00ecnh k\u00edch ho\u1ea1t ch\u00ednh x\u00e1c.<\/p>\n\n\n\n

                \n\n\n\n

                Th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t<\/h2>\n\n\n\n
                  \n
                • S\u1eed d\u1ee5ng c\u00e1c t\u1eeb kh\u00f3a ng\u1eafn, tr\u1ef1c quan \u0111\u1ec3 k\u00edch ho\u1ea1t tr\u1ea3 l\u1eddi (v\u00ed d\u1ee5:, gi\u00e1<\/em>, gi\u1edd<\/em>, \u1ee7ng h\u1ed9<\/em>).<\/li>\n\n\n\n
                • Gi\u1eef cho tin nh\u1eafn c\u1ee7a bot ng\u1eafn g\u1ecdn v\u00e0 d\u1ec5 \u0111\u1ecdc.<\/li>\n\n\n\n
                • C\u00e1 nh\u00e2n h\u00f3a tin nh\u1eafn b\u1eb1ng c\u00e1c bi\u1ebfn \u0111\u1ed9ng \u0111\u1ec3 t\u0103ng m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c.<\/li>\n\n\n\n
                • Lu\u00f4n ki\u1ec3m tra bot tr\u01b0\u1edbc khi tri\u1ec3n khai cho kh\u00e1ch h\u00e0ng.<\/li>\n\n\n\n
                • S\u1eed d\u1ee5ng Bot t\u01b0\u01a1ng t\u00e1c n\u00e2ng cao<\/strong> cho c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c ph\u1ee9c t\u1ea1p nh\u01b0 x\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ho\u1eb7c \u0111\u1eb7t ch\u1ed7.<\/li>\n<\/ul>\n\n\n\n
                  \n\n\n\n

                  X\u1eed l\u00fd s\u1ef1 c\u1ed1<\/h2>\n\n\n\n
                  V\u1ea5n \u0111\u1ec1<\/th>Nguy\u00ean nh\u00e2n c\u00f3 th\u1ec3<\/th>Gi\u1ea3i ph\u00e1p<\/th><\/tr><\/thead>
                  Bot kh\u00f4ng ph\u1ea3n h\u1ed3i<\/td>T\u1eeb kh\u00f3a kh\u00f4ng kh\u1edbp ho\u1eb7c bot kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng<\/td>X\u00e1c nh\u1eadn lo\u1ea1i k\u00edch ho\u1ea1t v\u00e0 b\u1eadt tr\u1ea1ng th\u00e1i bot.<\/td><\/tr>
                  Bi\u1ebfn \u0111\u1ed9ng kh\u00f4ng thay th\u1ebf<\/td>Thi\u1ebfu d\u1eef li\u1ec7u tr\u01b0\u1eddng li\u00ean l\u1ea1c<\/td>\u0110\u1ea3m b\u1ea3o h\u1ed3 s\u01a1 li\u00ean h\u1ec7 bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng b\u1eaft bu\u1ed9c.<\/td><\/tr>
                  Tr\u1ea3 l\u1eddi tr\u00f9ng l\u1eb7p<\/td>C\u00e1c k\u00edch ho\u1ea1t ch\u1ed3ng ch\u00e9o tr\u00ean c\u00e1c bot<\/td>Xem x\u00e9t t\u1ea5t c\u1ea3 c\u00e1c bot v\u00e0 x\u00f3a c\u00e1c t\u1eeb kh\u00f3a d\u01b0 th\u1eeba.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                  \n\n\n\n

                  <\/h2>","protected":false},"excerpt":{"rendered":"

                  The Bot Replies feature in WA Boom allows you to automate customer interactions on WhatsApp using pre-defined replies.You can configure bots to respond instantly to specific keywords, message patterns, or templates, ensuring faster responses and consistent customer support. Overview With Bot Replies, you can: WA Boom supports multiple bot types to fit different automation needs,…<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[39],"doc_tag":[],"class_list":["post-5212","docs","type-docs","status-publish","hentry","doc_category-installation"],"year_month":"2026-05","word_count":568,"total_views":"14797","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ng\u01b0\u1eddi M\u1ef9","author_nicename":"usman","author_url":"https:\/\/waboom.net\/vi\/author\/usman\/"},"doc_category_info":[{"term_name":"Installation","term_url":"https:\/\/waboom.net\/vi\/docs-category\/installation\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/docs\/5212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/comments?post=5212"}],"version-history":[{"count":0,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/docs\/5212\/revisions"}],"wp:attachment":[{"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/media?parent=5212"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/doc_category?post=5212"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/waboom.net\/vi\/wp-json\/wp\/v2\/doc_tag?post=5212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}