常见问题解答

Q1: Do you only provide the software, or can you help us with our marketing strategy?

We provide both. WABOOM is not just a software platform; we are a strategic partner. We offer specialized services for WhatsApp success: Strategy Development: We help design your complete WhatsApp engagement funnel, from lead capture to conversion. Execution Planning: We advise on the best use of Chatbots, Drip Campaigns, and Bulk Broadcasts for your specific industry.

Q2: Can WABOOM set up and run our Click-to-WhatsApp Ads for us?

Yes. We offer optional, dedicated ad services. Our experts can handle the full lifecycle of your Click-to-WhatsApp Ads campaigns on your behalf, including: Creative strategy and ad copy. Targeting and optimization within Meta Ads Manager. Automated routing and instant lead qualification on WABOOM.

Q3: Do you offer free consultation for my WhatsApp strategy before I sign up?

Absolutely. We offer a Free Consultation with one of our WhatsApp strategists. This no-obligation session is designed to analyze your current sales funnel and provide a custom execution plan using the WABOOM platform.

Q4: How much does WABOOM cost, and are there any hidden fees?

WABOOM's total cost is transparent and has two components: Platform Subscription: A fixed monthly or annual fee for accessing the WABOOM CRM, Chatbot Builder, Live Chat Panel, and all automation tools. WhatsApp Conversation Charges: These are charges from Meta (WhatsApp) for every 24-hour conversation thread initiated by your business or by a customer. WABOOM does not add a markup to these Meta conversation charges.

Q5: What are the charges if my payment fails and I need to retry a message?

Message delivery is based on Meta's infrastructure. If a message fails, WABOOM includes a Failed Retries feature that attempts to re-send the message up to 3 times, ensuring high delivery success. You are only charged for messages that are successfully delivered within a Meta-defined window.

I am a high-volume user. Can I get a customized pricing plan?

Yes. For businesses with exceptionally high volumes of messages or a large number of agents, we offer customized Enterprise Plans tailored to your specific scale, providing better cost efficiency on your platform subscription.

How fast can I get my WhatsApp number live and start sending messages?

ou can access the WABOOM platform and start building your Chatbot flows instantly after signup. The actual process of getting your number fully connected to the official Cloud API (which involves Facebook Business Verification) typically takes 3–5 business days.

Q8: Can I use my existing WhatsApp number with WABOOM, and what happens to my chat history?

Yes, you can migrate (port) your existing WhatsApp Business App number. During migration, your past chat history does not automatically transfer to the new API platform due to WhatsApp privacy policies. However, all future chats will be saved permanently in the WABOOM CRM.

How to Change my Photo from Admin Dashboard?

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Q9: How do I get the Verified Green Tick and how does WABOOM help?

The Green Tick (Official Business Account) is granted by Meta based on business prominence. WABOOM ensures you are on the Official Cloud API—a non-negotiable technical prerequisite—and advises you on maximizing your eligibility for a successful application.

Q10: Can I use WABOOM on my mobile device, or is it only a PC application?

WABOOM is a web-based application accessible on any PC browser. While we do not have a separate "browser application on mobile" to download, the platform is designed to be mobile-responsive for essential on-the-go management and monitoring.

Q11: How do I handle payments? Can customers pay directly in the chat?

Yes. WABOOM enables Payments on WhatsApp by allowing you to send secure payment links or utilize WhatsApp's native payment features (where available). This means customers can browse your catalogue and complete their payment without leaving the chat interface.

Q12: How do I securely transfer a chat, including the history, from one agent to another?

Within the Live Chat Panel, chats are transferred instantly with a single click. When Agent B accepts the transferred chat, they have full access to the entire chat history and the customer profile (Attributes, segmentation tags) provided by the WhatsApp CRM.

Q13: How is customer data segmented for targeted campaigns?

Customer data is stored using Attributes in the WABOOM CRM. These attributes can be set manually by agents or automatically by the Chatbot (e.g., product_interest: coffee, lead_score: high). You can then use these attributes to filter and segment your list for highly targeted WhatsApp Bulk Broadcasts or Drip Campaigns.

Q14: How do I delete contacts or agents from my WABOOM account?

Both contact and agent management are handled securely within the WABOOM dashboard. You can easily delete individual contacts or remove agent access via the dedicated Agent Rules and Contacts settings pages.

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