Creating and Managing Bot Replies in WA Boom

The Bot Replies feature in WA Boom allows you to automate customer interactions on WhatsApp using pre-defined replies.
You can configure bots to respond instantly to specific keywords, message patterns, or templates, ensuring faster responses and consistent customer support.

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Overview #

With Bot Replies, you can:

• Automate repetitive responses and FAQs.
• Greet new users with personalized welcome messages.
• Share product details, links, or contact information instantly.
• Route conversations to a live agent when needed.
• Maintain engagement even outside of business hours.

WA Boom supports multiple bot types to fit different automation needs, ranging from simple text replies to advanced interactive responses.

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Bot Reply Types #

From the Create New Bot dropdown, you can select one of four bot types:

1. Simple Bot Reply
   Sends a plain text or dynamic message when a specific keyword or phrase is detected. Ideal for greetings or basic information.
2. Media Bot Reply
   Includes media attachments such as images, videos, or documents in addition to text. Perfect for catalogs, product images, or instructions.
3. Advance Interactive Bot Reply
   Enables advanced automation flows with interactive buttons, quick replies, or list menus. Useful for guided conversations and product navigation.
4. Template Bot Reply
   Uses approved WhatsApp Business templates for compliant responses that include personalized placeholders. Best suited for re-engagement or order confirmations.

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Creating a New Bot Reply #

1. Click Create New Bot and choose the bot type.
2. Enter a Bot Name to identify it easily (for example, Discover_Product or Support_Welcome).
3. Under Reply Message, compose your automated response.
   • You can use dynamic variables to personalize messages:
     {first_name}, {last_name}, {full_name}, {phone_number}, {email}, {country}, {language_code}
4. Select the Trigger Type:
   • Starts With – Triggers when a message begins with the chosen keyword.
   • Ends With – Triggers when the message ends with a keyword.
   • Contains – Triggers if the keyword appears anywhere in the message.
5. Define the Reply Trigger Subject, which includes one or more keywords separated by commas.
   For example: price, catalog, product list.
6. Set the Status to active to enable the bot.
7. (Optional) Enable Validate Bot Reply by Sending Test Message to test before activation.
8. Click Save to publish the bot reply.

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Editing or Managing Existing Bots #

The Bot Replies dashboard displays:

• Name – The unique name of each bot reply.
• Bot Type – The selected bot category (Simple, Media, etc.).
• Trigger Type – Indicates how the bot identifies matching messages.
• Trigger Subject – The specific keywords that activate the reply.
• Status – Active or Inactive.
• Created At – Date and time when the bot was created.

To modify or remove a bot:

• Click Edit to update reply text, triggers, or media.
• Click Delete to permanently remove the bot from your system.

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Testing Your Bot #

After creation, send a WhatsApp message using one of your trigger keywords.
If configured correctly, the bot will respond automatically based on your reply message and dynamic variables.
For multi-step flows, confirm that your reply messages are linked to the correct triggers and variables.

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Best Practices #

• Use short, intuitive keywords to trigger replies (e.g., price, hours, support).
• Keep bot messages concise and easy to read.
• Personalize messages with dynamic variables for higher engagement.
• Always test bots before deploying them to customers.
• Use the Advanced Interactive Bot for complex workflows like lead qualification or bookings.

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Troubleshooting #

Issue	Possible Cause	Solution
Bot not responding	Keyword not matching or bot inactive	Confirm trigger type and enable bot status.
Dynamic variable not replacing	Missing contact field data	Ensure the contact profile includes all required fields.
Duplicate replies	Overlapping triggers across bots	Review all bots and remove redundant keywords.

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